Frequently asked questions

The basics

What is KeeperCircle?: A private, shared contact list for your household. It's where the contacts your family needs, like the school, sitters, doctors, vendors, and neighbors, live together in one organized and searchable place instead of scattered across one person's phone and a pile of old texts. And the collection is not just searchable, you can organize by relationship types and categories to make it easy to retrieve info where you may have only distant recollection of use.
Is this supposed to replace my phone's contacts?: No. Your phone stays for the people you contact all the time. KeeperCircle is for the household contacts that either don't belong there at all due to infrequent use or that need to be kept up to date and shared by all the adults in the household or other child caregivers. It's for all the numbers where they're the answer to the loud call from the other room, "I can't find the number for Jeffrey's friend David's mom! Do you have it?" Or "What was that tree service we used three years ago?" Or even, "What was it Julie gave Suzi for her birthday last year?"
Who can see my household's contacts?: Only the members of your household, according to their roles. There's no public directory and no networking of any kind. No one outside your household can see anything.

Do you sell or share contact data?: No. We don't sell contact data, we don't share it with data brokers, and we never give any of it to advertisers or analytics services. The full details are in our Privacy Policy.
What about private notes?: Notes are visible only inside your household. If you share a contact's details outside the app, private notes and contact history are excluded by default.
The free plan has ads. Do the ads see my contacts?: No. Ads appear only on non-sensitive pages, and they never receive anything from your household's records. Emergency views, printable output, billing, sign-in, and privacy screens never show ads at all. The paid plan has no ads anywhere.

What's the difference between free and paid?: Free covers a smaller household list (up to 100 contacts, 2 adults, and 5 custom lists) and is supported by ads on non-sensitive pages. Paid Household removes ads and lifts the limits, adding up to 100,000 contacts and 1,000 custom lists (hundreds of times more than any household will ever need), 4 adults plus 3 view-only members, contact history, and the printable emergency sheet. See Pricing.
Who pays, me or the household?: Plans are per household, not per person. The household owner manages the subscription and everyone in the household shares its features.
What happens if I cancel?: Your paid features run through the end of the billing period, then your household returns to the free plan and its limits. Your data stays put. Nothing is deleted because you downgraded. However, you can't add more and edits can only be on a selected group of 100.

How does import work?: Connect Google Contacts or upload a contacts file (vCard/CSV). KeeperCircle shows you everything it found and you choose exactly which contacts join your household. Most people bring in a few dozen household contacts and leave the rest behind. Over time, you'll likely fill out more items directly here when they don't belong in your phone or if they need to be easily shared.
What does connecting Google Contacts let you see?: Read-only access to your Google contacts, used only to show them to you so you can pick which ones to import. Contacts you don't select aren't stored, and you can disconnect access any time from your Google account.

Can I get my data out?: Yes. You can export your household's contact data from within the app. It's your data and we respect that. If at any time you want to export your data as backup, leave the product, or whatever other reasons, you can easily get it all. We do not trap your information.
What if I delete something by mistake?: Deleted records have a 30-day restore window. After that they're purged.
Where is KeeperCircle available?: KeeperCircle is offered in the United States, and your data is stored and processed in the U.S.